Legal Agreement — Effective January 1, 2025

Terms and Conditions

Fanno Beaver Restoration | Beaverton, Oregon's Trusted Water Damage Restoration Experts

Effective Date: January 1, 2025 Last Updated: January 2025 waterdamagerestorationbeaverton.com

Welcome to Fanno Beaver Restoration — your trusted, locally owned and operated water damage restoration company proudly serving Beaverton, Oregon, the Tualatin Valley region, Washington County, and surrounding communities since 2015. By accessing, browsing, or using our website at waterdamagerestorationbeaverton.com and/or by scheduling, requesting, or receiving any of our professional restoration services, you ("Customer," "User," "You," or "Your") agree to be fully bound by these Terms and Conditions ("Terms," "Agreement").

These Terms constitute a legally binding agreement between you and Fanno Beaver Restoration ("Company," "We," "Us," or "Our"), located at:

10300 SW Nimbus Ave, Tigard, OR 97223, USA

Phone: +1 (971) 462-1200

Email: fannobeaverrestoration@gmail.com

Website: waterdamagerestorationbeaverton.com

If you do not agree with any part of these Terms and Conditions, please refrain from using our website and services immediately. We strongly recommend that you read this Agreement carefully in its entirety before engaging with our services or submitting any information through our website.

01

About Fanno Beaver Restoration

1.1 Who We Are

Fanno Beaver Restoration is a dedicated, professional water damage and property restoration company that has been serving the residential and commercial property owners of Beaverton, Oregon and the greater Tualatin Valley region since 2015. With over 10 years of hands-on industry experience, we have built a trusted reputation for delivering fast, reliable, thorough, and compassionate restoration services when our customers need us most.

1.2 Our Team and Resources

Our company is powered by a team of 30 highly skilled restoration professionals, each trained and certified to handle the most complex and demanding restoration challenges. We operate a fleet of 5 fully loaded and equipped service vans, allowing us to respond rapidly to emergencies and ongoing service requests across our entire service area.

1.3 Our Mission

"To restore not just properties — but peace of mind. Fanno Beaver Restoration is committed to providing the highest quality restoration services with honesty, compassion, and unmatched expertise to every customer we serve in Beaverton, Oregon, and beyond."

1.4 Our Certifications

Fanno Beaver Restoration holds the following industry-recognized certifications, ensuring that every project is completed to the highest professional standards:

CertificationAbbreviationIssuing Organization
Water Damage Restoration TechnicianWRTIICRC
Applied Structural DryingASDIICRC
Applied Microbial Remediation TechnicianAMRTIICRC
Commercial Drying SpecialistCDSIICRC
Fire and Smoke Damage Restoration TechnicianFSRTIICRC

1.5 Our Awards and Recognition

The Best Air Quality & Restoration — Regional Recognition
Flood Department and Compassion Clean — Regional Specialist Award
Servpro — Top Industry Leader
ServiceMaster Restore — Top Restoration Expert
Restoration 1 — Top Regional Provider

1.6 Our Core Specializations

02

Services Offered by Fanno Beaver Restoration

2.1 Overview of Our Restoration Services

Fanno Beaver Restoration provides a comprehensive range of professional property damage restoration services to residential and commercial property owners throughout Beaverton, Oregon and surrounding communities. Our services are designed to address the full spectrum of water, fire, mold, and structural damage with speed, precision, and care.

All services are subject to availability, scheduling, on-site assessment results, and the specific conditions of each individual project. Fanno Beaver Restoration reserves the right to modify, expand, or discontinue any services at any time without prior notice.

2.2 Core Restoration Services

Emergency Water Damage Restoration

View Full Service Details →

Our Emergency Water Damage Restoration service provides immediate, around-the-clock emergency response for all types of water damage events. When water strikes your property, every minute counts. Our rapid-response team deploys immediately to minimize damage, extract standing water, and begin the structural drying process.

  • Burst and broken pipe flooding
  • Storm and rainwater intrusion
  • Appliance malfunctions (washing machines, dishwashers, refrigerators)
  • Sewage backups and overflows
  • Roof leaks and ceiling water damage
  • HVAC system water leaks
  • Sump pump failures

Water Damage Repair

View Full Service Details →

Our Water Damage Repair service provides comprehensive structural repair and full property restoration to return your home or business to its pre-damage condition. Once the water is extracted and the structure is dried, our skilled professionals complete all necessary repairs with quality craftsmanship.

  • Drywall removal and replacement
  • Flooring repair and replacement (hardwood, carpet, tile, laminate)
  • Ceiling repair and restoration
  • Subfloor repair and reinforcement
  • Insulation removal and replacement
  • Structural reinforcement and rebuilding
  • Interior finishing and painting

Basement Flood Cleanup

View Full Service Details →

A flooded basement can cause catastrophic damage to your home's foundation, structure, and stored belongings. Our Basement Flood Cleanup service provides rapid, professional extraction, drying, sanitization, and mold prevention specifically designed for below-grade spaces.

  • High-volume water extraction and pumping
  • Industrial-grade dehumidification
  • Structural drying and moisture monitoring
  • Sanitization and disinfection
  • Mold prevention treatments
  • Contents removal and pack-out services
  • Post-cleanup inspection and clearance testing

Fire Damage Restoration

View Full Service Details →

Fire damage extends far beyond the visible burn marks. Smoke, soot, and water from firefighting efforts can penetrate deep into your property's structure. Our Fire Damage Restoration team provides complete fire and smoke damage remediation and rebuilding services.

  • Emergency board-up and property securing
  • Smoke and soot removal from all surfaces
  • Odor elimination using thermal fogging and ozone treatment
  • Structural cleaning and decontamination
  • Contents cleaning and restoration
  • Water damage remediation from firefighting efforts
  • Full structural rebuilding and reconstruction

Mold growth poses serious health risks and can cause significant structural damage to your property if left untreated. Our certified Mold Remediation professionals follow strict IICRC S520 protocols to safely identify, contain, remove, and prevent mold growth in your home or business.

  • Professional mold inspection and assessment
  • Air quality and moisture testing
  • Containment barrier installation
  • Safe mold removal and disposal
  • HEPA vacuuming and surface treatment
  • Antimicrobial application
  • Post-remediation verification testing
  • Preventative moisture control recommendations

2.3 Service Comparison Overview

ServiceResponse Time24/7 AvailableEmergency ServiceCertification
Emergency Water Damage RestorationImmediate✅ Yes✅ YesWRT, ASD
Water Damage RepairScheduled✅ Yes❌ NoWRT
Basement Flood CleanupRapid✅ Yes✅ YesWRT, ASD
Fire Damage RestorationRapid✅ Yes✅ YesFSRT
Mold RemediationScheduled✅ Yes❌ NoAMRT
03

Service Areas Covered by Fanno Beaver Restoration

3.1 Our Primary Service Region

Fanno Beaver Restoration proudly serves Beaverton, Oregon as our primary base of operations, along with the surrounding cities, towns, neighborhoods, and communities within Washington County and the greater Tualatin Valley region. Our team is strategically located to provide rapid response times across our entire service area.

10300 SW Nimbus Ave, Tigard, OR 97223 45.44496587, -122.7862677

3.2 Cities and Communities We Serve

Primary Service Area Cities

City / CommunityStateService Area Page
AlohaOregonView Services
Cedar HillsOregonView Services
Cedar MillOregonView Services
DurhamOregonView Services
Garden Home WhitfordOregonView Services
HillsboroOregonView Services
King CityOregonView Services
Lake OswegoOregonView Services
MetzgerOregonView Services
Oak HillsOregonView Services
PortlandOregonView Services
Raleigh HillsOregonView Services
RockcreekOregonView Services
SherwoodOregonView Services
TigardOregonView Services
TualatinOregonView Services
West Haven SylvanOregonView Services
West HavenOregonView Services
West SlopeOregonView Services

Beaverton Neighborhoods & Communities Served

Central Beaverton
Denney Whitford / Raleigh West
Five Oaks / Triple Creek
Greenway
Highland
Neighbors Southwest
Sexton Mountain
South Beaverton
Vose
West Beaverton
West Slope

3.3 Famous Landmarks and Places in Our Service Area

Well-Known Places in Beaverton, Oregon

Shopping & Entertainment
  • Progress Ridge TownSquare
  • Cedar Hills Crossing
  • BG's Food Cartel (food cart pod)
  • Beaverton Farmers Market
  • Beaverton Winter Farmers Market
Parks & Nature
  • Tualatin Hills Nature Park
  • Tualatin Hills Nature Center
  • Cooper Mountain Nature Park
  • Fanno Creek Trail
  • Millikan Way Nature Trail
Civic & Cultural
  • Beaverton City Library
  • Beaverton City Hall / The Round
  • Patricia Reser Center for the Arts
  • Nike World Headquarters
  • Downtown Beaverton District

Cultural and Historical Landmarks

Historical Landmarks
  • Belle Ainsworth Jenkins Estate
  • Historic Jenkins Estate (THPRD)
Cultural & Civic
  • Patricia Reser Center for the Arts
  • The Round at Beaverton Central
  • Icarus at Kittyhawk (sculpture)
  • Three Creeks, One Will (sculpture)
  • Beaverton Historical Society

Parks and Recreation Facilities

Park / FacilityLocation
Tualatin Hills Nature ParkBeaverton, OR
Cooper Mountain Nature ParkBeaverton, OR
Fanno Creek Greenway / TrailBeaverton, OR
Hyland Forest Park / Hyland WoodsBeaverton, OR
Magnolia ParkBeaverton, OR
Cedar Hills ParkCedar Hills, OR
Hidden Creek ParkBeaverton, OR
Mountain View Champions ParkBeaverton, OR
Vista Brook ParkBeaverton, OR
Evelyn M. Schiffer Memorial ParkBeaverton, OR
Barsotti ParkBeaverton, OR
Tualatin Hills Park & Recreation DistrictBeaverton, OR
Beaverton Swim CenterBeaverton, OR
Aloha Swim CenterAloha, OR

Nearby Attractions Outside Beaverton

🌳 Washington Park
🐘 Oregon Zoo
🌸 Portland Japanese Garden
🌹 International Rose Test Garden
🌲 Hoyt Arboretum
🌏 World Forestry Center Discovery Museum
🏛️ Pittock Mansion
🌿 Forest Park (Wildwood Trail)
🌊 Tom McCall Waterfront Park
📚 Powell's City of Books
🎨 Portland Art Museum
🏮 Lan Su Chinese Garden
🔬 Oregon Museum of Science and Industry (OMSI)

3.4 Service Area Limitations

Our services are primarily available within the cities, neighborhoods, and regions listed above. We reserve the right to decline or limit service requests that fall outside our designated coverage area. Service availability in outlying areas may be subject to additional travel fees, extended response times, or scheduling limitations.

If you are uncertain whether your property falls within our service area, please contact us before booking:
📞 +1 (971) 462-1200  |  📧 fannobeaverrestoration@gmail.com

04

Hours of Operation and Emergency Services

4.1 Our Business Hours

Fanno Beaver Restoration operates every single day of the year — because property damage does not wait for business hours. Our team is available 24 hours a day, 7 days a week, 365 days a year to serve you.

DayOpening TimeClosing TimeEmergency Available
Monday12:00 AM (Midnight)11:59 PM✅ Yes
Tuesday12:00 AM (Midnight)11:59 PM✅ Yes
Wednesday12:00 AM (Midnight)11:59 PM✅ Yes
Thursday12:00 AM (Midnight)11:59 PM✅ Yes
Friday12:00 AM (Midnight)11:59 PM✅ Yes
Saturday12:00 AM (Midnight)11:59 PM✅ Yes
Sunday12:00 AM (Midnight)11:59 PM✅ Yes

4.2 24/7 Emergency Response Services

Always Ready When You Need Us Most

At Fanno Beaver Restoration, we understand that disasters strike without warning — flooding, fire, mold growth, and sewage backups can occur at any hour of the day or night. That is why we maintain a fully operational 24/7 emergency response team ready to dispatch immediately upon your call.

Immediate dispatch of our team upon emergency call
5 fully loaded and equipped service vans available around the clock
Complete emergency water extraction, board-up, and damage mitigation on arrival
On-site damage assessment and documentation for insurance purposes
Average emergency response time across the Beaverton service area

Emergency Service Surcharges

Please Note: Emergency services requested outside of standard business hours, on weekends, or during holidays may be subject to additional emergency response surcharges. The applicable surcharge will be disclosed to the customer before work commences whenever reasonably possible.

Contact our emergency line immediately at:

+1 (971) 462-1200 — Available 24/7
05

Website Use and Intellectual Property Rights

5.1 Permitted Use of This Website

This website is provided for lawful informational purposes and to facilitate service inquiries, appointment bookings, and communications with Fanno Beaver Restoration. By accessing this website, you represent and warrant that:

  • You are at least 18 years of age or have parental/guardian consent.
  • You have the legal capacity to enter into a binding agreement.
  • You will use this website only for lawful, legitimate purposes.
  • All information you provide through this website is accurate, truthful, and complete.

5.2 Prohibited Activities

You Agree NOT to Engage in Any of the Following Activities:

Technical Violations:
  • Attempting to gain unauthorized access to any part of the website, its servers, databases, or associated systems
  • Introducing viruses, malware, ransomware, Trojans, worms, spyware, or any other malicious or harmful code
  • Using automated bots, scripts, scrapers, crawlers, or similar tools to extract data or content
  • Overloading, disrupting, or impairing the website's functionality or infrastructure
  • Attempting to probe, scan, or test vulnerabilities in the website or its servers
Content Violations:
  • Copying, reproducing, republishing, distributing, displaying, or creating derivative works from any website content without prior written permission
  • Removing or altering any copyright notices, trademarks, or proprietary designations
  • Using any website content for commercial purposes without authorization
  • Framing or mirroring any part of the website without written consent
Conduct Violations:
  • Submitting false, fraudulent, misleading, or inaccurate information
  • Impersonating Fanno Beaver Restoration, its employees, or any other person or entity
  • Harassing, threatening, or abusing other users or our staff
  • Engaging in discriminatory, defamatory, or offensive conduct
  • Using the website to facilitate any unlawful activity

5.3 Intellectual Property Rights

Ownership of Website Content

All content displayed on this website is the exclusive intellectual property of Fanno Beaver Restoration or its licensors:

Content TypeProtection
Text, articles, and written contentCopyright
Logos, icons, and graphic designTrademark & Copyright
Photographs and imagesCopyright
Videos and multimediaCopyright
Page layouts and designCopyright
Software and codeCopyright
Service descriptionsCopyright

Trademark Notice

The Fanno Beaver Restoration name, logo, taglines, service marks, and all related brand identifiers are registered or common law trademarks of Fanno Beaver Restoration. You may not use, display, reproduce, or incorporate any of our trademarks in any manner without our express prior written consent.

5.4 User-Submitted Content

License Grant for Submitted Content

By submitting any content, information, reviews, feedback, photographs, videos, or communications to Fanno Beaver Restoration through this website, email, social media, or any other channel, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, sublicensable license to use, reproduce, modify, adapt, publish, translate, display, perform, and distribute such content for any business, marketing, promotional, or operational purpose without compensation to you.

You represent and warrant that the content does not infringe on any third-party intellectual property rights, is not defamatory, obscene, illegal, or harmful, and that you have obtained consent from any identifiable individuals depicted in submitted photographs or videos.

06

Estimates, Pricing, and Payment Terms

6.1 Estimates and On-Site Inspections

How Our Estimation Process Works

1
Initial Contact — You call or contact us describing the damage.
2
Scheduling an Inspection — We schedule a convenient time for an on-site assessment.
3
On-Site Assessment — Our certified technicians inspect the damage using professional moisture meters, thermal imaging cameras, and other diagnostic tools.
4
Written Estimate — We provide a detailed written estimate outlining the scope of work, materials, labor, and timeline.
5
Customer Approval — Work begins only after you review and approve the estimate.
6
Change Orders — If additional damage is discovered during restoration, we communicate revised estimates before proceeding.

Important Note: All estimates provided by Fanno Beaver Restoration are non-binding until a formal written service agreement is signed by both parties.

6.2 Pricing Structure

Factors That Affect Restoration Pricing

Pricing FactorDescription
Scope of DamageExtent and severity of water, fire, or mold damage
Property SizeSquare footage of affected areas
Type of MaterialsFlooring, drywall, insulation, and structural materials involved
Labor RequirementsNumber of technicians and hours required
Equipment UsageIndustrial dryers, dehumidifiers, air scrubbers, extraction units
Project DurationTotal days required for drying, remediation, and repairs
Emergency ResponseAfter-hours, weekend, or holiday dispatch surcharges
Geographic LocationDistance from our base at 10300 SW Nimbus Ave, Tigard, OR
Contamination LevelCategory 1, 2, or 3 water damage classification

6.3 Payment Terms and Methods

Residential Services

Payment is due upon satisfactory completion of services unless a payment plan has been arranged in writing.

Commercial Services

Net-30 payment terms may be available for qualified commercial clients with a signed service agreement.

Emergency Services

A partial deposit may be required before emergency work commences.

Large Projects

A structured payment schedule (deposit, progress payments, final payment) may be required for major projects.

Accepted Payment Methods

Major Credit Cards (Visa, MasterCard, Amex, Discover)
Debit Cards
Cash
Personal and Business Checks
Electronic Bank Transfers / ACH Payments
Insurance Direct Billing (where applicable and pre-arranged)

Late Payment Policy

ScenarioConsequence
Payment overdue by 15 daysFirst written reminder notice issued
Payment overdue by 30 daysLate fee applied (as permitted by Oregon law)
Payment overdue by 45 daysAccount referred to collections agency
Payment overdue by 60 daysLegal action and/or mechanic's lien may be filed
07

Appointments, Scheduling, and Cancellation Policy

7.1 How to Book a Service Appointment

Booking Methods Available

Booking MethodContact Details
📞 Phone Call+1 (971) 462-1200
📧 Emailfannobeaverrestoration@gmail.com
🌐 Website Contact Formwaterdamagerestorationbeaverton.com
🚨 Emergency Hotline+1 (971) 462-1200 (Available 24/7)

When booking, please be prepared to provide your full name and contact information, property address, type and description of damage, approximate timeline of when the damage occurred, insurance information if filing a claim, and any known hazards or access restrictions at the property.

7.2 Access Requirements

Your Responsibilities Regarding Property Access

  • Providing safe, clear, and unobstructed access to the property and all affected areas at the scheduled appointment time.
  • Ensuring all pets are secured away from the work area.
  • Removing or relocating personal belongings, valuables, documents, and sensitive items from affected areas prior to service.
  • Notifying us of any security systems, gate codes, or access restrictions in advance.
  • Being present or having an authorized representative present at the property during service (unless otherwise arranged).

Trip Charge Policy: If our team arrives at the scheduled appointment time and is unable to access the property for any reason, a trip charge fee will apply to cover travel, labor, and dispatch costs.

7.3 Cancellation and Rescheduling Policy

Cancellation Notice Requirements

Notice PeriodType of AppointmentConsequence
24+ hours in advanceNon-emergency appointmentNo cancellation fee
Less than 24 hoursNon-emergency appointmentCancellation fee may apply
After emergency dispatchEmergency serviceTrip charge applies
No-show / No accessAny appointmentTrip charge applies

To cancel or reschedule an appointment, please contact us as soon as possible:

7.4 Company-Initiated Rescheduling

Fanno Beaver Restoration reserves the right to cancel or reschedule appointments due to severe weather conditions, staffing emergencies, equipment malfunctions, prior job overruns or emergency prioritization, government-mandated restrictions, or any circumstances beyond our reasonable control (Force Majeure). We will make every reasonable effort to provide advance notice and offer the earliest available alternative appointment.

08

Insurance Claims Assistance

8.1 Working with Your Insurance Provider

How Fanno Beaver Restoration Supports Your Insurance Claim

Navigating the insurance claims process after property damage can be overwhelming and confusing. Fanno Beaver Restoration has extensive experience working with a wide range of major insurance carriers and can provide comprehensive documentation and support to help facilitate your claim.

Detailed written damage assessment reports
Professional photographs and video documentation of all damage
Moisture readings, thermal imaging scans, and air quality test results
Itemized labor, materials, and equipment cost breakdowns
Scope of work and restoration plan documentation
Direct communication with insurance adjusters upon request
Assistance with completing required insurance forms and documentation

8.2 Insurance Partners and Industry Affiliations

Insurance / Restoration PartnerRole
ServproIndustry Partner
ServiceMaster RestoreIndustry Partner
911 RestorationIndustry Partner
Paul Davis RestorationIndustry Partner
The Best Air Quality & RestorationRegional Partner

8.3 Important Insurance Disclaimers

⚠️ Critical Notice: Fanno Beaver Restoration is NOT an insurance company and does not function as your insurance provider or claims adjuster.

  • It is the customer's sole responsibility to file, manage, and follow up on all insurance claims with their respective insurance provider.
  • Fanno Beaver Restoration does not guarantee that your insurance claim will be approved, partially approved, or that insurance will cover the full cost of restoration services.
  • Payment for services rendered remains the customer's full financial responsibility regardless of the status, timeline, or final outcome of any insurance claim.
  • Any disputes, disagreements, or delays between the customer and their insurance provider are strictly between those parties. Fanno Beaver Restoration shall not be held liable for denied, delayed, disputed, or reduced insurance claim payments.
09

Warranties and Service Guarantees

9.1 Workmanship Warranty

Our Commitment to Quality Work

Fanno Beaver Restoration stands firmly behind the quality and craftsmanship of every restoration project we complete. We offer a limited workmanship warranty on all restoration services performed by our team.

Quality of labor and craftsmanship performed by our certified technicians
Proper installation of materials and equipment
Structural drying effectiveness and moisture elimination
Mold remediation effectiveness within the treated areas
Smoke and odor elimination services

Warranty Period: Specific warranty duration and coverage terms will be documented in your service agreement and project completion paperwork.

9.2 Manufacturer Warranties on Products and Equipment

ItemWarranty SourceHow to Claim
Installed flooring materialsManufacturerContact manufacturer directly
Drywall and building materialsManufacturerContact manufacturer directly
Waterproofing productsManufacturerContact manufacturer directly
HVAC and dehumidification equipmentManufacturerContact manufacturer directly
Antimicrobial treatmentsManufacturerContact manufacturer directly

9.3 Warranty Exclusions

What Our Warranty Does NOT Cover

Customer-Related Exclusions:
  • Damage resulting from customer negligence, misuse, abuse, or failure to maintain the property
  • Customer failure to follow post-restoration care and maintenance instructions
  • Unauthorized alterations, modifications, or repairs made by the customer or third parties after our work is completed
Pre-Existing Condition Exclusions:
  • Pre-existing structural issues, latent defects, or building deficiencies not caused by our work
  • Pre-existing mold conditions not identified or within the scope of the remediation project
  • Pre-existing plumbing, electrical, or HVAC deficiencies
Environmental Exclusions:
  • Mold recurrence due to persistent moisture problems, inadequate ventilation, or humidity issues not addressed by the customer
  • Damage caused by subsequent water events, storms, flooding, or new incidents after project completion
  • Normal wear and tear of restored materials over time

9.4 No Guarantee of Specific Outcomes

⚠️ Important Notice: While Fanno Beaver Restoration utilizes industry-leading best practices, IICRC-certified techniques, and state-of-the-art equipment, we cannot and do not guarantee specific outcomes for every restoration project. Results may vary depending on the severity of damage, response speed, property age, construction type, building materials, environmental conditions, and pre-existing property conditions.

10

Limitation of Liability

10.1 General Liability Limitations

What Fanno Beaver Restoration Is Not Liable For

To the fullest extent permitted by the laws of the State of Oregon, Fanno Beaver Restoration, its owners, officers, directors, employees, agents, contractors, and affiliates shall NOT be held liable for any of the following:

Financial Damages:
  • Indirect, incidental, consequential, special, punitive, or exemplary damages
  • Loss of profits, revenue, income, or business opportunities
  • Loss of business data, records, or goodwill
  • Economic losses arising from service delays or cancellations
Property-Related Damages:
  • Property damage arising from pre-existing structural conditions or latent defects
  • Damage to items not disclosed or not removed from the work area by the customer
  • Damage caused by concealed hazards not discoverable through standard inspection methods
  • Pre-existing mold, asbestos, lead paint, or other environmental hazards
Personal Damages:
  • Personal injury not directly caused by our gross negligence or willful misconduct
  • Emotional distress, mental anguish, or inconvenience
  • Health issues arising from pre-existing environmental conditions in the property

10.2 Maximum Aggregate Liability

SituationMaximum Liability
Damage arising from a single restoration projectTotal amount paid by customer for that specific project
Website use and information reliance$0 (Website content is for informational purposes only)
Third-party product failuresLimited to manufacturer warranty terms
Force Majeure eventsNo liability

10.3 Force Majeure

Circumstances Beyond Our Control

Fanno Beaver Restoration shall not be held liable for any failure, delay, or inability to perform services due to circumstances beyond our reasonable control, including natural disasters, severe weather events, pandemics, government orders, supply chain disruptions, labor disputes, power outages, equipment failures beyond foreseeable maintenance, acts of terrorism, civil unrest, or war.

11

Customer Responsibilities

11.1 General Customer Obligations

Before Service:

  • Provide accurate and complete information about the damage, property conditions, and any known hazards.
  • Disclose any pre-existing conditions, structural issues, or known environmental hazards (such as asbestos, lead paint, or prior mold infestations).
  • Ensure that accurate contact information and property access details are provided at the time of booking.
  • Obtain any necessary permits, approvals, or HOA authorizations required for restoration work on your property.

During Service:

  • Provide safe, clear, and timely access to the property and all affected areas.
  • Remove or secure personal belongings, valuables, electronics, pets, children, and sensitive items from the work area.
  • Maintain a safe environment for our technicians by disclosing all known hazards on the property.
  • Cooperate with our team and follow all safety instructions provided during the restoration process.

After Service:

  • Follow all post-restoration care and maintenance instructions provided by our technicians.
  • Maintain adequate ventilation, heating, and moisture control as recommended to prevent recurrence.
  • Report any concerns, issues, or dissatisfaction to us promptly so we can address them.
  • Make timely payments as agreed upon in the service agreement.

11.2 Consequences of Customer Non-Compliance

Customer FailurePotential Consequence
Failure to provide property accessTrip charge fee; appointment cancellation
Failure to disclose known hazardsCustomer assumes full liability for resulting damages
Failure to follow post-care instructionsWarranty may be voided
Failure to make timely paymentLate fees; collections; legal action; mechanic's lien
Providing false or inaccurate informationAgreement may be terminated; costs recovered
12

Indemnification

12.1 Your Agreement to Indemnify Us

Indemnification Obligations

You agree to fully indemnify, defend, and hold harmless Fanno Beaver Restoration and its owners, officers, directors, employees, agents, contractors, successors, and assigns from and against any and all claims, demands, lawsuits, legal proceedings, damages, losses, liabilities, costs, expenses, and attorney's fees arising out of or in connection with:

  • Your use of our website or services
  • Your violation of any provision of these Terms and Conditions
  • Your violation of any applicable federal, state, or local laws or regulations
  • Your infringement of any third-party rights, including intellectual property rights
  • Any false, inaccurate, or misleading information you provide
  • Your failure to maintain your property or follow our post-restoration care instructions
  • Any claims made by third parties relating to your property or the restoration work performed
13

Online Reviews, Testimonials, and Reputation

13.1 Customer Reviews Policy

How We Handle Reviews

Fanno Beaver Restoration values authentic customer feedback as a cornerstone of our continuous improvement and community trust. We actively encourage honest, genuine reviews from our customers across all major review platforms.

Google Business Profile
Yelp
Facebook
HomeAdvisor / Angi
Better Business Bureau (BBB)
Thumbtack

13.2 Review Guidelines and Disclaimer

Important Notes About Reviews

Reviews posted by customers on our website, Google Business Profile, Yelp, social media platforms, or any other review site reflect the personal opinions and individual experiences of those customers only and do not necessarily represent the views, claims, or positions of Fanno Beaver Restoration.

We do not pay for, fabricate, incentivize, or manipulate customer reviews in any way.
We do not suppress legitimate negative reviews from dissatisfied customers.
We reserve the right to publicly or privately respond to any review to address concerns, offer clarification, or resolve issues professionally.
We may request removal of reviews containing defamatory, fraudulent, abusive, harassing, discriminatory, or demonstrably false content in accordance with platform policies.
14

Local SEO, Online Listings, and Digital Presence

14.1 Our Online Presence Policy

Managing Our Digital Footprint

Fanno Beaver Restoration maintains an active and carefully managed digital presence across multiple online platforms to ensure that customers throughout Beaverton, Oregon and surrounding communities can find us when they need us most.

PlatformPurpose
Google Business ProfileLocal search visibility and customer reviews
Bing Places for BusinessAlternative search engine visibility
Yelp Business ListingCustomer reviews and local discovery
Facebook Business PageSocial media presence and community engagement
InstagramVisual portfolio and brand awareness
HomeAdvisor / AngiContractor directory and lead generation
Better Business BureauBusiness credibility and complaint resolution
waterdamagerestorationbeaverton.comPrimary digital hub for all services

14.2 Search Engine Ranking Disclaimer

No Guarantee of Search Rankings

⚠️ Important SEO Disclaimer: While Fanno Beaver Restoration strives to maintain a visible and accurate presence in local search results for terms such as "water damage restoration Beaverton OR," "emergency flood cleanup Beaverton," "mold remediation Tigard," and similar searches, we do not guarantee any specific search engine ranking, position, or search visibility.

  • Search engine rankings are determined by third-party algorithms operated by Google, Bing, and other search engines.
  • Rankings are subject to constant change based on algorithm updates, competitor activity, and other factors entirely outside our control.
  • We are not responsible for any business decisions made based on our search engine visibility or ranking position.

14.3 Accuracy of Online Listings

Our Commitment to Accurate Business Information

Fanno Beaver Restoration makes every reasonable effort to ensure that our business information is accurate and up-to-date across all online platforms and directories. However, we cannot guarantee the accuracy of information posted on third-party platforms, directories, or aggregator sites without our knowledge or authorization.

If you notice any incorrect information about Fanno Beaver Restoration on any platform, please notify us immediately:
📧 fannobeaverrestoration@gmail.com  |  📞 +1 (971) 462-1200

15

Privacy Policy and Data Protection

15.1 Overview of Our Privacy Practices

How We Collect, Use, and Protect Your Information

Your privacy is of the utmost importance to Fanno Beaver Restoration. Our collection, use, storage, and protection of your personal information is governed by our comprehensive Privacy Policy, which is incorporated into these Terms and Conditions by reference.

Data TypeExamplesPurpose
Personal IdentificationName, phone, email, addressService delivery and communication
Property InformationAddress, damage type, photosService assessment and documentation
Payment InformationCredit card, banking detailsPayment processing
Website Usage DataIP address, browser, pages visitedWebsite improvement and analytics
Communication RecordsEmails, call logs, textsCustomer service and documentation
Review and FeedbackCustomer reviews, survey responsesQuality improvement and marketing

15.2 How We Use Your Information

Authorized Uses of Your Personal Data

  • To provide, schedule, and complete restoration services at your property
  • To communicate with you regarding appointments, estimates, and project updates
  • To process payments and manage billing
  • To assist with insurance claim documentation and coordination
  • To improve our services, processes, and customer experience
  • To send service-related updates and follow-up communications
  • To send marketing and promotional communications (with your consent)
  • To comply with legal and regulatory obligations

15.3 Data Security and Protection

How We Keep Your Data Safe

SSL encryption on our website
Secure payment processing through PCI-compliant processors
Restricted access to customer data within our organization
Regular security reviews and updates to our systems
Secure disposal of paper records containing personal information

15.4 Your Privacy Rights Under Oregon Law

The right to access the personal information we hold about you
The right to correct inaccurate personal information
The right to delete your personal information (subject to legal exceptions)
The right to opt out of marketing communications at any time
The right to data portability upon request
The right to file a complaint with Oregon's state privacy regulatory authority
16

Communications and Marketing

16.1 Types of Communications We Send

How We May Contact You

By providing your contact information to Fanno Beaver Restoration, you consent to receiving the following types of communications:

Communication TypePurposeOpt-Out Available
Appointment confirmationsService scheduling❌ No (service-related)
Service updates and progress reportsProject communication❌ No (service-related)
Estimates and invoicesBilling❌ No (service-related)
Payment remindersBilling❌ No (service-related)
Promotional offers and discountsMarketing✅ Yes
Seasonal newslettersMarketing✅ Yes
Review request follow-upsCustomer feedback✅ Yes

16.2 How to Opt Out of Marketing Communications

Unsubscribing from Marketing Messages

You may opt out of marketing communications at any time using any of the following methods:

Text/SMS: Reply "STOP" to any marketing text message
Email: Click the "Unsubscribe" link in any marketing email
Phone: Call +1 (971) 462-1200 and request removal from our marketing list
Email Request: Send an opt-out request to fannobeaverrestoration@gmail.com

Please Note: Opting out of marketing communications will NOT affect service-related communications essential to your active restoration project or account.

17

Dispute Resolution and Legal Proceedings

17.1 Informal Dispute Resolution

Our First Step — Direct Communication

We believe that most disputes and concerns can be resolved quickly and effectively through open, honest communication. Before pursuing any formal dispute resolution process, both parties agree to make a good-faith effort to resolve the matter informally.

Fanno Beaver Restoration — 10300 SW Nimbus Ave, Tigard, OR 97223, USA

+1 (971) 462-1200

fannobeaverrestoration@gmail.com

We commit to acknowledging your complaint within 2 business days and working toward a resolution within 30 business days of receiving written notice of the dispute.

17.2 Formal Dispute Resolution Process

Steps for Unresolved Disputes

StepMethodLocationTimeline
Step 1Informal negotiationVia phone or email0–30 days
Step 2MediationWashington County, Oregon30–60 days
Step 3Arbitration (if agreed)Washington County, Oregon60–120 days
Step 4LitigationWashington County Courts, OregonAs required

17.3 Governing Law and Jurisdiction

Legal Jurisdiction and Applicable Law

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the State of Oregon, without regard to conflict of law principles or provisions.

All legal actions or proceedings must be brought in the state or federal courts located in Washington County, Oregon.
Both parties irrevocably consent to the personal jurisdiction of the courts of Washington County, Oregon.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
18

Regulatory Compliance

18.1 Licenses, Certifications, and Regulatory Standards

Our Compliance Commitments

Fanno Beaver Restoration is fully committed to operating in compliance with all applicable federal, state, and local laws, regulations, and industry standards governing property restoration services in Oregon.

Regulatory Body / StandardApplicability
Oregon Construction Contractors Board (CCB)Contractor licensing and consumer protection
Oregon Occupational Safety and Health (Oregon OSHA)Workplace safety standards
Environmental Protection Agency (EPA)Environmental compliance and hazmat handling
IICRC S500 Standard (Water Damage)Water damage restoration best practices
IICRC S520 Standard (Mold Remediation)Mold remediation protocols
IICRC S540 Standard (Fire Damage)Fire and smoke damage restoration standards
Washington County Building CodesLocal building and construction compliance
City of Beaverton Permit RequirementsLocal permitting for restoration and reconstruction
Oregon Consumer Information Protection ActCustomer data privacy and protection
19

Severability, Waiver, and Entire Agreement

19.1 Severability

What Happens If Part of This Agreement Is Invalid

If any provision, clause, or section of these Terms and Conditions is determined by a court of competent jurisdiction to be invalid, illegal, void, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or severed from this Agreement if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalid or unenforceable provision.

19.2 Waiver

No Waiver of Rights

The failure of Fanno Beaver Restoration to exercise or enforce any right, remedy, or provision of these Terms and Conditions shall not constitute a waiver of that right, remedy, or provision. Any waiver of a specific right or provision must be made in writing and signed by an authorized representative of Fanno Beaver Restoration. A waiver of one provision does not constitute a waiver of any other provision.

19.3 Entire Agreement

This Is the Complete Agreement Between Us

These Terms and Conditions, together with our Privacy Policy, any signed Service Agreements or Work Orders, any Change Orders or project modifications, and any additional written agreements between the parties, constitute the complete and entire agreement between you and Fanno Beaver Restoration regarding the subject matter herein. This Agreement supersedes all prior or contemporaneous oral or written communications, proposals, representations, negotiations, and agreements between the parties.

20

Assignment and Modifications

20.1 Assignment of Rights

Transfer of This Agreement

PartyRight to Assign
Customer❌ May NOT assign without prior written consent from Fanno Beaver Restoration
Fanno Beaver Restoration✅ May assign without restriction to any successor, affiliate, or acquiring entity

20.2 Changes and Modifications to These Terms

How We Update Our Terms

Fanno Beaver Restoration reserves the right to update, revise, or modify these Terms and Conditions at any time and in our sole discretion. All changes will be:

Accompanied by a revised "Last Updated" date at the top of this page
Effective immediately upon posting, unless otherwise stated

It is your responsibility to review these Terms periodically for any changes. Your continued use of our website or services after any modifications constitutes your full acceptance of the updated Terms. If you do not agree with any updated Terms, you must discontinue use of our website and services immediately.

21

Contact Information

21.1 How to Reach Fanno Beaver Restoration

We're Here to Help — 24 Hours a Day, 7 Days a Week

If you have any questions, concerns, feedback, or require assistance regarding these Terms and Conditions, our services, or any aspect of your experience with Fanno Beaver Restoration, please do not hesitate to reach out to us through any of the following contact methods:

Contact MethodDetails
📍 Physical Address10300 SW Nimbus Ave, Tigard, OR 97223, USA
🏙️ CityBeaverton, Oregon
📮 ZIP Code97223
🗺️ CountyWashington County
🌎 CountryUnited States of America
📞 Phone Number+1 (971) 462-1200
📧 Email Addressfannobeaverrestoration@gmail.com
🌐 Websitewaterdamagerestorationbeaverton.com
⏰ Hours of Operation24 Hours / 7 Days a Week / 365 Days a Year
🚨 Emergency ServicesAvailable 24/7 — Call +1 (971) 462-1200

21.2 Our Service Promise to You

Why Beaverton Trusts Fanno Beaver Restoration

Whether you are dealing with emergency water damage at your Beaverton home, basement flooding near Cedar Hills or Cedar Mill, mold remediation in Hillsboro or Portland, fire damage restoration in Tigard or Tualatin, or sewage cleanup in Lake Oswego or Sherwood — Fanno Beaver Restoration is always ready to respond with certified expertise, compassionate service, and a commitment to restoring your property and peace of mind.

🚨 In an emergency, don't wait.

Call +1 (971) 462-1200 Now — Available 24/7

Including Nights, Weekends, and Holidays

Get Help Now

Get Emergency Restoration Services Beaverton OR Now

Need an emergency restoration company in Beaverton OR? Our 30 skilled professionals are standing by 24/7. Whether you need emergency water damage restoration, mold remediation, basement flood cleanup, or fire damage restoration in Beaverton OR — we're always ready to help.

Contact Fanno Beaver Restoration

Call 24/7 — Beaverton Emergency Restoration:
(971) 462-1200
Email Fanno Beaver Restoration:
fannobeaverrestoration@gmail.com
Visit Our Office:
10300 SW Nimbus Ave
Beaverton, OR 97223
Washington County
Hours:
Monday – Sunday: 00:00 – 23:59
24/7 Emergency Service Always Available
Call Emergency Restoration Beaverton OR 24/7
🚨 Emergency? Call (971) 462-1200