Your Privacy Is Our Priority — Please Read This Complete Privacy Policy Before Using Our Website or Engaging Our Services
This Privacy Policy ("Policy," "Privacy Policy," "Privacy Notice," "Agreement") is officially published and actively maintained by Fanno Beaver Restoration, a professionally certified, locally owned and operated water damage and property restoration company that has proudly served the residential and commercial property owners of Beaverton, Oregon, the Tualatin Valley region, Washington County, and all surrounding communities since our founding in 2015. Over the past 10+ years, our team of 30 skilled restoration professionals has built an outstanding reputation for delivering rapid, reliable, certified, and compassionate property restoration services to families and businesses throughout our community.
This Privacy Policy applies comprehensively to all personal information that Fanno Beaver Restoration collects, receives, generates, uses, stores, shares, protects, and manages through every channel associated with our business — including our official website at waterdamagerestorationbeaverton.com, all telephone communications, email correspondence, text message interactions, in-person service appointments, insurance coordination, emergency response operations, and all marketing and promotional activities.
By accessing, browsing, reading, or using this website — or by requesting, scheduling, receiving, or paying for any of our professional restoration services — you ("Visitor," "User," "Customer," "You," or "Your") hereby acknowledge that you have read and understood this Privacy Policy in its entirety, that you clearly comprehend how Fanno Beaver Restoration collects, uses, and manages your personal information, and that you voluntarily and knowingly consent to our data practices as fully described in this document.
If you do not agree with any provision of this Privacy Policy, please immediately discontinue all use of this website and contact us directly to discuss your concerns before scheduling or receiving any of our services.
Our Official Business and Privacy Contact Information
As the data controller responsible for your personal information, Fanno Beaver Restoration can be reached through the following official contact channels for all privacy-related inquiries, requests, and concerns:
| Contact Detail | Official Information |
|---|---|
| 🏢 Business Name | Fanno Beaver Restoration |
| 📍 Street Address | 10300 SW Nimbus Ave, Tigard, OR 97223, USA |
| 🏙️ Primary City | Beaverton, Oregon |
| 🗺️ County | Washington County |
| 🌎 Region | Tualatin Valley |
| 🌍 Country | United States of America |
| 📞 Privacy Contact Phone | +1 (971) 462-1200 |
| 📧 Privacy Contact Email | fannobeaverrestoration@gmail.com |
| 🌐 Official Website | waterdamagerestorationbeaverton.com |
| 📡 GPS Coordinates | 45.44496587, -122.7862677 |
| ⏰ Business Availability | 24 Hours / 7 Days a Week / 365 Days a Year |
| 🚨 Emergency Hotline | +1 (971) 462-1200 — Always Available |
Section 1 — About Fanno Beaver Restoration and the Scope of This Privacy Policy
1.1 Who We Are, What We Do, and Why Your Privacy Matters to Us
Our Company Background and Mission
Fanno Beaver Restoration is a dedicated, certified, and award-winning professional property damage restoration company that has proudly and continuously served the residential and commercial property owners of Beaverton, Oregon and the greater Tualatin Valley region since our establishment in 2015. With over a decade of hands-on restoration industry experience serving Washington County and the surrounding communities of the Portland Metro area, our company has built an exceptional and trusted reputation for delivering comprehensive, rapid, reliable, and compassionate property restoration services to families, homeowners, landlords, and business operators throughout our community when they need professional, certified restoration help the most.
Our company was founded on three core principles that guide everything we do — including how we handle your personal information:
Delivering IICRC-certified restoration services that meet or exceed industry standards
Building lasting relationships with the families and businesses of Beaverton and the Tualatin Valley
Treating every customer's property, personal information, and privacy with the highest level of respect and confidentiality
Our Operational Capabilities and Team
Our company is proudly powered by a dedicated, experienced, and continuously trained team of 30 highly skilled and IICRC-certified restoration professionals who collectively possess the expertise, tools, and determination to handle the most complex, time-sensitive, and demanding property damage restoration challenges in the region. Supporting our team is a strategically deployed fleet of 5 fully loaded and professionally equipped service vans, positioned to provide the fastest possible emergency response times across our entire service coverage area throughout Beaverton, Oregon and all surrounding communities we serve.
| Operational Detail | Information |
|---|---|
| Team Size | 30 Skilled Restoration Professionals |
| Fleet Size | 5 Fully Loaded Equipped Service Vans |
| Years in Business | 10+ Years (Founded 2015) |
| Operating Hours | 24/7/365 — Always Available |
| Emergency Response | Immediate Dispatch Available |
| Service Region | Beaverton, OR + Tualatin Valley |
| Primary County | Washington County, Oregon |
Our Industry Certifications and Professional Credentials
Every member of our restoration team holds and maintains current industry certifications issued by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) — the globally recognized standard-setting organization for the restoration industry:
| Code | Full Certification Name | Issuing Organization | Standards Applied |
|---|---|---|---|
| WRT | Water Damage Restoration Technician | IICRC | IICRC S500 |
| ASD | Applied Structural Drying | IICRC | IICRC S500 |
| AMRT | Applied Microbial Remediation Technician | IICRC | IICRC S520 |
| CDS | Commercial Drying Specialist | IICRC | IICRC S500 |
| FSRT | Fire and Smoke Damage Restoration Technician | IICRC | IICRC S540 |
Our Core Restoration Services
Fanno Beaver Restoration provides the following professional restoration services to property owners throughout Beaverton and the surrounding Tualatin Valley region:
Immediate 24/7 emergency water extraction, mitigation, and structural drying
Comprehensive structural repair and full property restoration to pre-damage condition
Professional basement water extraction, dehumidification, and sanitization
Complete fire, smoke, soot, and odor remediation and structural rebuilding
IICRC-certified mold inspection, containment, removal, and prevention services
Our Awards and Industry Recognition
1.2 The Full Scope of This Privacy Policy
What This Privacy Policy Covers
This Privacy Policy governs the comprehensive collection, use, storage, sharing, protection, and management of personal information in connection with all of the following interactions and activities:
Website Interactions
- Your use of, access to, and browsing of our website at waterdamagerestorationbeaverton.com
- All contact forms, service request forms, estimate request forms, booking tools, and other interactive data submission features
- All cookies, analytics tools, advertising pixels, and tracking technologies deployed on our website
- All chatbot, live chat, and automated messaging systems on our website
Direct Communications
- All telephone calls placed to or received from our team at +1 (971) 462-1200
- All email correspondence sent to or received from fannobeaverrestoration@gmail.com
- All text message and SMS communications exchanged with our team
- All written correspondence and postal mail
Service Interactions
- All in-person service consultations, on-site inspections, and property assessments
- All active restoration projects and ongoing service delivery
- All post-service follow-up communications and warranty interactions
- All emergency service calls and 24/7 emergency response dispatch
Business & Marketing Activities
- All marketing emails, promotional text messages, and advertising communications
- All social media interactions through our official business accounts
- All insurance claim coordination and documentation activities
- All review requests and reputation management activities
What This Privacy Policy Does NOT Govern
This Policy does NOT cover:
- The privacy practices of any third-party websites linked to or from our website
- Data submitted directly to third-party review platforms such as Google Reviews, Yelp, or Facebook
- Information practices of your insurance company or adjuster
- Data collected by third-party mobile applications you use independently
- Information shared with government authorities through legal proceedings
Section 2 — Personal Information We Collect From You
2.1 Information You Provide Directly and Voluntarily to Us
Contact and Personal Identification Information
The most fundamental category of personal information we collect is the contact and identification data that you voluntarily provide when you reach out to Fanno Beaver Restoration through any communication channel to inquire about, request, or schedule our professional restoration services.
| Information Type | Specific Examples | How We Collect It |
|---|---|---|
| Full Legal Name | First name, middle initial, last name | Contact forms, phone calls, emails |
| Home Address | Street, city, state, ZIP code | Service request forms, in-person service |
| Business Address | Commercial property address | Commercial service requests |
| Primary Phone Number | Mobile or home phone | Contact forms, calls, texts |
| Secondary Phone Number | Work phone, alternate contact | Additional contact fields |
| Email Address | Personal or business email | Contact forms, email correspondence |
| Preferred Contact Method | Phone, email, text message | Contact preference settings |
| Preferred Contact Time | Morning, afternoon, evening, any time | Scheduling preference fields |
| Emergency Contact | Name and phone of alternate contact | Emergency service requests |
Service Request and Property Information
When requesting or receiving professional restoration services from Fanno Beaver Restoration, we collect comprehensive information about your property and the specific nature of the damage or restoration need. This information is essential to dispatching the right team, equipment, and resources to your property effectively.
Payment and Financial Information
To generate accurate estimates, process payments, and manage billing for restoration services rendered throughout our service area, Fanno Beaver Restoration collects the following payment and financial information:
- Credit card and debit card information (processed exclusively through secure, PCI-DSS-compliant third-party payment processors)
- Banking account details for ACH electronic transfer payments when applicable
- Billing name and address associated with the chosen payment method
- Insurance carrier name, policy number, claim number, and adjuster contact information
- Deductible amounts and coverage limit information relevant to your claim
- Signed authorization forms for payment and insurance direct billing arrangements
Critical Security Notice: Fanno Beaver Restoration does NOT store complete credit card numbers, CVV codes, or full banking account credentials on our own internal servers or systems. All sensitive payment data is exclusively processed, encrypted, and secured through our PCI-DSS-compliant third-party payment processing partners.
Communications and Correspondence Records
Fanno Beaver Restoration maintains organized, secure records of all communications between you and our company across every communication channel. These records serve essential purposes including service quality assurance, dispute resolution, warranty administration, and legal compliance.
- Complete email correspondence history and all attachments
- Written service inquiry records and initial damage descriptions
- Appointment scheduling, confirmation, and rescheduling communications
- Customer service interaction records and resolution documentation
- Complaint records, escalation documentation, and resolution outcomes
- Post-service follow-up communications and satisfaction feedback
- Review request communications and customer response records
- Warranty claim submissions and resolution correspondence
2.2 Information We Collect Automatically Through Technology
Technical Device and Browser Information
When any visitor accesses waterdamagerestorationbeaverton.com from any device, our website's technical infrastructure automatically collects certain non-personally-identifying technical information about your device, internet browser, and connection.
| Data Category | Specific Data Points | Collection Technology |
|---|---|---|
| Network Identification | IP address, ISP name | Web server logs |
| Browser Information | Browser type, version, language settings | HTTP headers, cookies |
| Device Classification | Desktop, laptop, smartphone, tablet | User-agent detection |
| Operating System | Windows, macOS, iOS, Android, Linux | User-agent detection |
| Display Information | Screen resolution, color depth | JavaScript |
| Network Connection | Connection type (WiFi, cellular, broadband) | Analytics tools |
| Geographic Estimate | City and region (NOT precise GPS) | IP geolocation databases |
| Time and Date | Timestamp of each website visit | Server logs |
Website Usage and Behavioral Data
Beyond basic technical identification data, we collect detailed information about how you interact with and navigate through our website. This behavioral data helps us continuously improve the user experience and optimize our content for property owners throughout Beaverton, Oregon and surrounding communities.
- Which service pages you visited — including Emergency Water Damage Restoration, Water Damage Repair, Basement Flood Cleanup, Fire Damage Restoration, and Mold Remediation
- Which service area pages you viewed — including Tigard, Hillsboro, Portland, and all other location pages
- The sequence and path of your navigation through our website
- Whether you completed or abandoned contact forms, estimate requests, or booking submissions
- Which call-to-action buttons you clicked — Call Now, Request Estimate, Get a Quote, Emergency Service, etc.
- Your scroll depth on key service pages and landing pages
- The referral source that brought you to our website — Google search, Google Maps, Yelp, social media, direct URL, or referral link
- Search terms you used on Google or Bing before arriving at our website
- Return visit frequency — whether you are a first-time or returning visitor
Emergency Service Call Data
When property owners throughout Beaverton, Oregon and our service area call our 24/7 emergency hotline at +1 (971) 462-1200, we collect real-time information that is absolutely essential for rapidly dispatching our team and equipment to your property:
🚨 Emergency Data Protection Commitment: All personal information and property details collected during emergency service calls are used exclusively and solely for the purpose of providing immediate, professional restoration services to your property and coordinating with authorized insurance carriers and emergency contacts as directed by you.
2.3 Information Collected Through Cookies and Tracking Technologies
Our Comprehensive Cookie Policy
Cookies are small text files that our website deposits on your computer, smartphone, or tablet when you visit waterdamagerestorationbeaverton.com. Fanno Beaver Restoration uses cookies and related tracking technologies to deliver a better website experience, analyze website performance accurately, and reach property owners throughout our service area with relevant advertising.
| Cookie Category | Primary Purpose | Specific Examples | Retention | User Control |
|---|---|---|---|---|
| Strictly Necessary | Core website functionality | Session cookies, CSRF tokens, consent cookies | Session only | ❌ Cannot disable |
| Performance / Analytics | Traffic and behavior analysis | Google Analytics (_ga, gid, gat) | Up to 26 months | ✅ Can disable |
| Marketing / Advertising | Ad targeting and retargeting | Google Ads, Facebook Pixel | Up to 90 days | ✅ Can disable |
| Functional / Preference | User experience personalization | Language, location, form data | Up to 12 months | ✅ Can disable |
| Third-Party Integration | External tools and widgets | Live chat, booking, maps | Varies by provider | ✅ Can disable |
How to Manage and Control Cookies on Our Website
| Browser | Cookie Settings Location |
|---|---|
| Google Chrome | Settings → Privacy and Security → Cookies and Other Site Data |
| Mozilla Firefox | Settings → Privacy & Security → Cookies and Site Data |
| Apple Safari | Preferences → Privacy → Manage Website Data |
| Microsoft Edge | Settings → Cookies and Site Permissions → Cookies |
| Opera | Settings → Advanced → Privacy & Security → Cookies |
Platform-Specific Opt-Out Tools:
Section 3 — How We Use Your Personal Information
3.1 Primary Service Delivery and Customer Care Purposes
Using Your Data to Provide Professional Restoration Services
The primary, most important, and most fundamental reason Fanno Beaver Restoration collects your personal information is to provide, schedule, coordinate, monitor, complete, and follow up on professional property damage restoration services at your home or business throughout Beaverton, Oregon and our surrounding service communities.
Service Scheduling and Team Dispatch
- Accurately scheduling service appointments at times convenient for you
- Dispatching the appropriate number of our 30 skilled professionals with the right equipment
- Coordinating immediate emergency response for 24/7 emergency restoration calls
- Confirming, adjusting, and rescheduling service appointments as needed
Active Service Delivery
- Conducting professional, thorough on-site property damage assessments
- Performing comprehensive water extraction, structural drying, mold remediation, and fire damage restoration
- Installing, monitoring, and removing industrial drying equipment
- Creating detailed photographic and written documentation of all damage areas
Customer Communication
- Sending timely appointment confirmation messages and pre-arrival reminders
- Providing regular project status updates and drying progress reports
- Communicating change orders, scope adjustments, and timeline modifications
- Coordinating with insurance adjusters and carriers on your behalf
3.2 Business Operations and Administrative Purposes
| Business Operation | How We Use Your Data | Legal Basis |
|---|---|---|
| Billing and Invoicing | Generating accurate invoices and processing payments | Contractual necessity |
| Insurance Documentation | Preparing comprehensive claim support documentation | Contractual necessity |
| Project Record Keeping | Maintaining complete service histories and project files | Legal compliance |
| Warranty Administration | Managing workmanship warranties and claim processing | Contractual necessity |
| Legal Compliance | Meeting contractor licensing and regulatory requirements | Legal obligation |
| Quality Assurance | Reviewing service quality through customer feedback | Legitimate business interest |
| Dispute Resolution | Managing customer complaints and warranty disputes | Legal compliance |
| Safety Management | Maintaining records of property hazards for technician safety | Legitimate business interest |
3.3 Marketing and Promotional Communication Purposes
How We May Use Your Information for Marketing Activities
With your explicit consent and in strict accordance with all applicable federal and Oregon state marketing laws — including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and the Oregon Consumer Information Protection Act — Fanno Beaver Restoration may use your contact information for the following marketing and promotional activities:
Email Marketing
- Seasonal promotions and special pricing offers on restoration services
- Property maintenance educational content and water damage prevention guides
- Quarterly newsletters featuring restoration tips and company news
- Post-service satisfaction surveys and review request emails
- Annual service reminder communications for past customers
Text / SMS Marketing
- Promotional offers and special discount notifications (with explicit written consent)
- Appointment reminders and scheduling confirmations
- Post-service review request text messages
- Emergency preparedness tips for flood and fire season
Digital Advertising
- Retargeted online display advertisements to previous website visitors
- Geographically targeted Google Ads campaigns reaching property owners in Tigard, Hillsboro, Portland, and all service communities
- Social media marketing on Facebook and Instagram
- Local search advertising through Google Business Profile
✅ Your Marketing Freedom: You maintain the absolute right to opt out of all marketing communications at any time without penalty, restriction, or any negative impact on your ability to receive essential service-related communications about your active restoration project. See Section 9 of this Privacy Policy for complete opt-out instructions.
Section 4 — Cookies, Tracking Technologies, and Online Analytics
4.1 Detailed Cookie Implementation and Management
Performance and Analytics Cookies
| Cookie Name | Provider | Data Collected | Retention |
|---|---|---|---|
| _ga | Google Analytics | Unique user identifier | 2 years |
| _gid | Google Analytics | 24-hour session tracking | 24 hours |
| _gat | Google Analytics | Request throttle rate | 1 minute |
| _hjid | Hotjar | Unique visitor identifier | 1 year |
| _hjSessionUser | Hotjar | Session tracking data | 1 year |
Marketing and Advertising Cookies
| Cookie / Pixel | Provider | Marketing Purpose | Data Shared With |
|---|---|---|---|
| Google Ads (_gcl_au) | Conversion tracking | Google Ads platform | |
| Facebook Pixel (_fbp) | Meta/Facebook | Social media retargeting | Facebook/Instagram |
| Google Tag Manager | Tag coordination | All integrated platforms |
4.2 Google Services and Privacy
Google Analytics
Google Analytics processes anonymized website usage data on our behalf to provide us with aggregated reports about how property owners in Washington County interact with our website. Google Analytics does not provide us with personally identifiable information about individual visitors.
Opt-Out: Google Analytics Opt-Out Browser Add-on | Privacy Policy: policies.google.com/privacy
Google Ads
We use Google Ads to display advertisements to property owners searching for water damage restoration and related services in Beaverton, Oregon and our service area communities.
Ad Personalization Control: adssettings.google.com
Google Maps
We embed Google Maps on our website to help property owners locate our business at 10300 SW Nimbus Ave, Tigard, OR 97223 and plan routes to our office. Google Maps may access your device's location with your permission for navigation purposes.